Privacy Policy
Last updated: 14 August 2025

At Jo Crofts Art, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

1. Information We Collect

When you visit the site, place an order, sign up for our emails, or contact us, we may collect:

  • Personal Information: name, email address, phone number, billing/shipping address

  • Order Information: details of artworks purchased or commissioned

  • Payment Information: PayPal transaction details (note: we do not store your card info)

  • Device Information: IP address, browser type, time zone, and some cookies

  • Email Interaction Data: If you open or click links in our MailerLite newsletters

2. How We Use Your Information

We use this information to:

  • Process and fulfil your orders and commissions

  • Communicate with you about your purchase, enquiry, or artwork

  • Provide customer support

  • Screen orders for fraud or suspicious activity

  • Send you updates, news, or special offers (only if you opt in)

  • Improve the performance and security of our website

  • Analyse visitor activity using Google Analytics or Webador tools

3. Sharing Your Information

We only share your personal data with trusted third parties when necessary:

  • Webador – website hosting and e-commerce platform

  • PayPal – to process payments securely

  • MailerLite – to manage and send our email newsletters

  • Google Analytics – to help us understand how visitors use our site

We will never sell or rent your personal information to others.

4. Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate or incomplete information

  • Request deletion of your data (unless we’re legally required to keep it)

  • Withdraw consent for email marketing at any time by clicking “unsubscribe”

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please email hello@jocroftsart.co.uk

5. Data Retention

We keep order records for up to 7 years for tax and legal purposes. Email subscribers can remove themselves at any time.

6. Third-Party Links

Occasionally, we may link to external websites (e.g., Instagram, PayPal). We are not responsible for their privacy practices.

7. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated date above.

Questions?
Please email hello@jocroftsart.co.uk for anything related to your privacy or data.